Orders begin shipping the week after Thanksgiving and take between 4-6 days for delivery. 

*All orders are guaranteed to deliver by Christmas or you will get a full refund.

We’ve customized our own unique North Pole Postmark that we apply before the letters even go to the post office. It’s applied in silver in adjacent to the Christmas stamp. There might be an additional USPS’ yet subtle black postmark applied to the envelope in addition to the more prominent North Pole postmark.

*Note, we’ve discontinued routing letters to the Anchorage, Alaska facilities due to time in transit and lost letters. This guarantees faster, and more reliable, delivery.

First, review your order to make sure the delivery address provided is a valid postal address and is correct. Second, look at when the order was placed. Orders placed before the end of November usually won't arrive before the first week of December. If everything looks correct then please contact us at support@santasredletter.com providing us with your name and order number. We will verify that the letter was shipped, and if necessary, rush through a replacement.

Occasionally (though rare) letters do get lost or delayed in the mail. If you suspect this might be the case contact us at support@santasredletter.com and we will rush you a replacement.

*All orders are guaranteed to deliver by Christmas or you will get a full refund.

Unfortunately we do not provide tracking on letter orders. 

We make sure that every letter is addressed to the recipient on the order, so if you've put your child's name on the order, the letter is addressed to your child (or spouse, or friend, etc.).

All letters are shipped via USPS first-class mail and USPS first-class international.

To ensure delivery by Christmas orders must be placed by December 15th.

All of our letters come from Santa Claus and the purchaser is not mentioned on the letter or envelope.

Yes. We have many beautifully written letters you can choose from, or you may select the "Write your Own Letter" option and craft your own custom message from Santa. Each child is guaranteed a unique experience.

Yes, sí, oui, ja, 是... To request this simply select "write your own letter" and write your letter in whatever language you want. Though make sure and check for errors because we might not be able to.

Yes we do, and the shipping is free. We are located in the U.S. so please allow extra time in the delivery of your letters. International delivery ends December 6th. 

All major credit cards, Apple Pay and Paypal.

Unfortunately we are unable at this time to offer an automatic preview option. That being said we meticulously read each letter to ensure legibility, spelling and messaging is accurate.

Yes, sometimes you will not see the paragraph formatting in the cart at checkout but we see it on our side and make sure the paragraphs are formatted correctly.

First check your spam folder for the order confirmation email. Second, if that doesn't work, simply reach out to us at support@santasredletter.com and we can resend it.