First, review your order to make sure the delivery address provided is a valid postal address and is correct. Second, look at when the order was placed. Orders placed before the end of November usually won't arrive before the first week of December (unless a white envelope express service was requested). If everything looks correct then please contact us at firstname.lastname@example.org providing us with your name and order number. We will verify that the letter was shipped, and if necessary, rush through a replacement.
Occasionally (though rare) letters do get lost or delayed in the mail. If you suspect this might be the case contact us at email@example.com and we will rush you a replacement.
*All orders are guaranteed to deliver by Christmas or you will get a full refund.