Shipping options
1. Free standard 'In Care Of' White Envelope shipping (no tracking available). Your North Pole Postmarked Santa letter is enclosed in a white 'Santa's Helpers' envelope and shipped to the address provided at checkout.
2. USPS Priority Mail shipping (tracking availible). Your North Pole Postmarked Santa letter(s) is shipped in a USPS Priority Mail envelope. Note: If ordering multiple letters shipping to the same address this is the best option to ensure they all arrive at the same time.
Why do you ship the North Pole postmarked letters in a separate envelope?
We want to insure the magical believability of each letter from Santa.
Once your letter is built we seal it with an official wax seal and enclose it in a red (from the desk of Santa) envelope. We then Postmark it with a faux North Pole Postmark and a real holiday USPS stamp and write the recipients name and address.
The red envelope is then shipped in either a 'Santas Helpers' White Envelope or a USPS Priority Mail envelope (chosen at checkout) to protect it from the point-of-origin USPS markings—ensuring a 100% believable experience.
You can then find creative and fun ways to gift the letter—placing it back in the mailbox for them to discover, under the tree or next to their stocking.
How long will it take for my letter to arrive?
Allow 1-2 business days fulfillment and then Standard First Class or Priority Mail time frames. Most letters arrive between 5-7 business days. International orders can take 6-11 business days with Priority Mail and up to 19 with Standard First Class.
*All orders placed by December 15th are guaranteed to deliver by Christmas or you will get a full refund.
Where are the letters postmarked from?
The North Pole.
We’ve customized our own unique North Pole Postmark that we apply to each red envelope. It’s applied in silver ink, over the Holiday stamp.
What if my letter hasn't arrived yet?
First, review your order to make sure the delivery address provided is a valid postal address and is correct.
Second, allow a few extra days for the USPS to transit the letter as 'tis the season' for backed up mail.
If everything looks correct then please contact us at info@santasredletter.com providing us with your name and order number. We will verify that the letter was shipped, and if necessary, rush through a replacement.
Occasionally (though rare) letters do get lost or delayed in the mail. If you suspect this might be the case contact us at info@santasredletter.com and we will rush you a replacement.
*All orders are guaranteed to deliver by Christmas or you will get a full refund.
Do you provide tracking numbers?
We do if the USPS Priority Mail option is selected at checkout.
Standard 'Santas Helpers' White Envelope shipping doesn't provide tracking at this time.
The shipping address has my name on it. Will the letter be addressed to me or my child?
We make sure that every letter is addressed to the recipient on the order ('Mailing Address' field when personalizing your message) whether its your child, grandchild, spouse or puppy.
What shipping method do you use?
All letters are shipped via USPS first-class mail and USPS first-class international unless Priority Mail is selected at checkout.
When is the deadline for Christmas delivery?
To ensure delivery by Christmas orders must be placed by December 15th.
Will my name be on the letter as the sender? Will my child know it came from me?
All of our letters come from Santa Claus and the purchaser is not mentioned on the letter or envelope.
Can I order different letters for children in the same family?
Yes. We have many beautifully written letters you can choose from, or you may select the "Write your Own Letter" option and craft your own custom message from Santa. Each child is guaranteed a unique experience.
Can I order a letter in a language other than English?
Yes, sí, oui, ja, 是... To request this simply select "write your own letter" and write your letter in whatever language you want. Though make sure and check for errors because we might not be able to.
What payment methods do you accept?
All major credit cards, Apple Pay and Paypal.
Can I preview my letter(s) before you send it?
Unfortunately we are unable at this time to offer an automatic preview option. That being said we meticulously read each letter to ensure legibility, spelling and messaging is accurate.
When I write my own letter(s) will the paragraphs be spaced as I originally wrote them?
Yes, sometimes you will not see the paragraph formatting in the cart at checkout but we see it on our side and make sure the paragraphs are formatted correctly.
What if I never received a confirmation email?
First check your spam folder for the order confirmation email. Second, if that doesn't work, simply reach out to us at info@santasredletter.com and we can resend it.
What if my letter arrives and has a mistake?
In the rare case that a letter is sent with a mistake, don't worry. We've created an followup 'oops' letter from Santa we can send to cover the tracks.
If you do find a mistake we will either send a corrected replacement letter or an 'oops' letter free of charge.