Santa's Red Letter

Faq's

How long will it take for my letter to arrive?

ALL letters ordered BEFORE Thanksgiving will be sent immediately AFTER the Thanksgiving holiday. 

Orders shipped via 'Standard North Pole Delivery' take between 7-14 days to deliver once they are mailed. We strive to get your letters out as quickly as we can, but it can take a few days to get them ready to ship. They  are shipped from our location to the USPS Anchorage Alaska facility, where they receive a North Pole postmark before being shipped to your address.

Our location ⟶ North Pole (USPS Anchorage facilities) ⟶ Address provided

Orders shipped via 'White Envelope Delivery' take between 5-7 days to deliver once they are mailed. They are shipped in a white 'Santa's Helpers Envelope' directly to the address provided.

Our location ⟶ Your location

*Orders are guaranteed to deliver before Christmas or you'll receive a full refund. 

Do you offer express delivery?

What is white envelope express delivery?

What if my letter hasn't arrived yet?

Do you provide tracking numbers?

Want to know anything else?

Do you ship internationally?