Questions & Answers

We've tried to answer as many questions as we could, right here. If there's something missing or you're still unsure send an email to us at info@santasredletter.com and we'll get back you as fast as we possibly can – we promise!

Orders shipped via 'Standard North Pole Delivery' take between 7-14 days to deliver once they are mailed. We strive to get your letters out as quickly as we can, but it can take a few days to get them ready to ship. They  are shipped from our location to the USPS Anchorage Alaska facility, where they receive a North Pole postmark before being shipped to your address.

Our location ⟶ North Pole (Anchorage, Alaska) ⟶ Your location

Orders shipped via 'White Envelope Delivery' take between 5-7 days to deliver once they are mailed. They are shipped in a white 'Santa's Helpers Envelope' directly to the address provided. 

Our location ⟶ Your location

Orders are guaranteed to deliver before Christmas or you'll receive a full refund. 

Yes we do. To request express delivery simply write "White Envelope Delivery" in the notes section at checkout. This usually takes between 5-7 days to deliver once they are mailed. We provide this service free of charge. Note that orders using the white envelope delivery will receive a counterfeit North Pole postmark. Read more about how this works.

Note that any order placed after December 10th will receive our White Envelope delivery.

All orders using this form of delivery arrive in a white envelope bearing the return address as being from 'Santa's Helpers'. They are shipped directly from our location to the address provided. Inside the white envelope is your letter bearing a counterfeit USPS North Pole postmark. We simply bypass the real North Pole USPS postmark by stamping it ourselves, placing it in a white envelope and send it directly to your address. See how it works.

First, review your order to make sure the delivery address provided is a valid postal address and is correct. Second, look at when the order was placed. Orders placed before the end of November usually won't arrive before the first week of December (unless a white envelope express service was requested). If everything looks correct then please contact us at info@santasredletter.com providing us with your name and order number. We will verify that the letter was shipped, and if necessary, rush through a replacement.

Unfortunately we are unable to track letters after they reach the USPS Alaska facilities (where they receive their North Pole postmark).

We make sure that every letter is addressed to the recipient on the order, so if you've put your child's name on the order, the letter is addressed to your child (or spouse, or friend, etc.).

All letters are shipped via USPS first-class mail and USPS first-class international.

To ensure delivery by Christmas orders must be placed by December 15th.

All of our letters come from Santa Claus and the purchaser is not mentioned on the letter or envelope.

Yes. We have many beautifully written letters you can choose from, or you may select the "Write your Own Letter" option and craft your own custom message from Santa. Each child is guaranteed a unique experience.

Yes, sí, oui, ja, 是... To request this simply select "write your own letter" and write your letter in whatever language you want. Though make sure and check for errors because we might not be able to.

Yes we do, and the shipping is free. We are located in the US so please allow extra time in the delivery of your letters. International delivery ends December 10th. 

All major credit cards and Paypal.

Unfortunately we are unable at this time to offer an automatic preview option. That being said we meticulously read each letter to ensure legibility, spelling and messaging is accurate.

Yes, sometimes you will not see the paragraph formatting in the cart at checkout but we see it on our side and make sure the paragraphs are formatted correctly.