Refund policy

Returns
Santa's Red Letters - Due to every letter being personalized to each child we are unable to accept returns. We work very hard to ensure the quality of our products, if you have a concern or question email us direct at info@santasredletter.com. We guarantee that your letter will be delivered by Christmas or we will issue you a full and complete refund.

Refunds
For questions regarding refunds for lost or damaged items contact our support center at info@santasredletter.com.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@santasredletter.com.